Refund Policy

Your satisfaction is our priority. Learn about our refund process and customer protection policies.

1. Overview

At Wing Snob, we are committed to providing exceptional food quality and customer service. We understand that sometimes orders may not meet your expectations, and we have established this comprehensive refund policy to ensure your satisfaction. Our goal is to resolve any issues promptly and fairly while maintaining the highest standards of food safety and quality.

2. Eligibility for Refunds

To be eligible for a refund, your request must meet the following conditions:

• Timeframe: Refund requests must be submitted within 24 hours of order delivery or pickup
• Valid Concerns: Issues with food quality, incorrect orders, missing items, or food safety concerns
• Proof of Purchase: Original receipt or order confirmation number must be provided
• Photo Evidence: For food quality issues, clear photos of the product may be required
• Unopened Items: Packaged items must be unopened and in original condition where applicable

Qualifying Circumstances

• Incorrect order received (wrong items or quantities)
• Food quality issues (overcooked, undercooked, cold upon delivery)
• Missing items from your order
• Food safety concerns or contamination
• Delivery issues beyond reasonable timeframe
• Allergic reaction due to undisclosed ingredients

3. Non-Refundable Items

The following items and services cannot be refunded under normal circumstances:

• Change of Mind: Orders canceled after preparation has begun
• Custom Orders: Specially prepared items or customized wing flavors
• Digital Products: Gift cards, promotional codes, or loyalty points
• Delivery Fees: Unless delivery failure is due to restaurant error
• Partially Consumed Orders: Items that have been substantially consumed (more than 25%)
• Late Requests: Refund requests submitted after 24-hour window
• Third-Party Services: Issues with third-party delivery services beyond our control

4. Refund Process

Follow these steps to request a refund:

5. Refund Methods

All approved refunds will be processed using the following methods and timelines:

Payment Method Returns

• Credit/Debit Cards: 3-5 business days from approval
• Cash Payments: Immediate cash refund at restaurant location
• Gift Cards: Refund as new gift card or original payment method
• Digital Wallets: 1-3 business days depending on provider

Processing Timeline

Refunds are initiated immediately upon approval, but processing times depend on your bank or payment provider. You will receive email confirmation when the refund has been processed from our end.

6. Exchanges Policy

In many cases, we prefer to offer replacements or exchanges rather than refunds:

• Incorrect Orders: Free replacement of correct items with expedited preparation
• Quality Issues: Fresh replacement order at no additional charge
• Missing Items: Immediate delivery of missing items or store credit
• Temperature Issues: Fresh hot replacement order within 30 minutes

7. Damaged or Defective Items

Special policies apply to damaged or defective food items:

Food Safety Issues

• Immediate full refund for any food safety concerns
• Investigation process to prevent future occurrences
• Potential compensation for medical expenses (case-by-case basis)
• Direct escalation to management team

Quality Control Issues

• Burnt, overcooked, or severely undercooked items
• Foreign objects found in food
• Spoiled or expired ingredients
• Incorrect preparation methods

8. Contact Information

For all refund requests and customer service inquiries, please contact us using any of the following methods:

Last Updated: January 2024
This refund policy may be updated periodically. Please check our website for the most current version. For questions about this policy, contact our customer service team.